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Existing Customer

Change Payment Details

If you're looking to make any changes to your payment details, we'll usually need notification in writing for security purposes. Simply download the relevant forms, then complete and return them to the address on the form. Please also be aware that some amendments may have an administration fee to reflect our costs. Please see our Tariff of Mortgage Charges (PDF) for further details.

Payment date

If you’d like to change the date we collect your monthly mortgage repayment via Direct Debit just call us on 0345 300 8000* (Monday to Friday 9am – 5pm).


Find out more about overpaying your mortgage.

Repayment strategy

If you have an interest only mortgage and have changed your repayment strategy, please keep us updated on your plans to repay the capital at the end of the mortgage.

Read our Frequently Asked Questions for more information on managing your mortgage.

If you’d like to make any changes to your mortgage account simply call us on 0345 300 8000*.