Privacy
Bank of Ireland Group provides mortgages in the UK through Bank of Ireland Mortgages andBank of Ireland UK. This privacy policy applies to:
- visitors to our existing customer websites
- cookies
- marketing communications
- personal information we collect to manage your mortgage
- when you call us
- links to other websites
Visitors to our websites
Our websites for existing mortgage customers do not collect or store information about our customers. As you browse through our websites, our web servers collect information about your visit, not about you personally. We gather and monitor statistics such as, for example:
- the number of people who visit the websites
- the date and time of visits
- the number of pages viewed
- the amount of time spent on the websites
- the most popular sections of the websites
Cookies
What is a cookie?
Cookies are small pieces of information, stored in simple text files, placed on your computer by a website. Cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have provided such information to the website.
How do our existing customer websites use cookies?
Our existing customer websites use cookies to collect information about visitors' use of the website, including things like
connection speed, operating system details, the time and duration of visits and IP addresses. Bank of Ireland will not attempt
to personally identify visitors from their IP addresses.
The information collected by cookies enables us to understand the use
of our existing customer websites, including the number of visitors they have, the pages viewed per session, time exposed to
particular pages etc. This helps to provide visitors with a better experience.
What cookies do our existing customer websites use?
| Cookie | Name | Function |
|---|---|---|
| Google Analytics | _utma _utmb _utmc _utmz |
These cookies are used to collect information about how visitors use our existing customer websites.
We use the information to compile reports, monitor usage and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
Can I disable cookies?
Cookies do not in any way compromise the security of your computer. However, visitors can use our customer websites with no loss
of functionality if cookies are disabled from the web browser.
To find out more about cookies, including what cookies have already been set and how to manage and delete them,
visit www.allaboutcookies.org
Marketing Communications
If you have given us your consent, we may use your personal details to provide you with information about other products,
services or promotions that may be of interest to you.
If you would no longer like to receive these marketing communications just let us know. We will then remove your personal
data from our direct marketing databases. Please note that if you do opt out we can’t let you know about products or
services that may benefit you.
If you wish to opt out of receiving marketing information please write to:
Marketing Department, Bank of Ireland,
1 Temple Back East, Temple Quay, Bristol, BS1 6DX.
Personal information we collect to manage your mortgage
We store any personal information you give us during the application or management of your mortgage securely, and it is kept strictly private and confidential. Any of our staff who needs to access it will handle it with the greatest care and consideration.
You are legally entitled to ask for copies of the information we hold at any time under the Data Protection Act 1998. A charge of
£10 applies. To do so, please write to the Data Protection Officer, Regulatory Risk Management, Bank of Ireland, PO Box 27, 1
Temple Quay, Bristol, BS99 7AX enclosing a cheque for £10 made payable to Bank of Ireland. If anything is inaccurate or out of date,
let us know and we’ll amend our records.
Will we ever disclose your personal information to third parties via our customer websites?
No, we do not capture or pass personal information to any third parties via our customer websites.
Links to other websites
This website contains links to other websites. Although we make every effort to link only to sites that share our high standards
and respect for privacy, we are not responsible for their content. Please note that different terms and conditions of use will apply
to you as a user of these external websites.
We suggest you read the privacy statements on other websites you visit.
When you call us
We welcome calls from our existing customers about any of our products or services – please
click here
for our contact details. We may record these calls for training, and to allow us to monitor and improve our service.