Your questions answered
How do I go about adding or removing names to or from my mortgage account?
To add or remove a name(s) on your mortgage account you will need to complete a Transfer of Equity. Please call our Mortgage Specialists on 0845 300 8000* or email us at customer.advantage@boipluk.co.uk for further information. They'll be able to guide you through what is required and sort everything out for you. Please note as this is a legal process timescales may vary.
My partner/spouse has moved out of the property, can we add a second address?
If your mortgage account is held in joint names, but both parties aren't living at the registered address of the property, you can set up dual mailing. This enables all parties to receive copies of important mortgage documentation. Fees apply, please see our Guide to Standard Mortgage Charges (PDF).
How do I set up/remove dual mailing on my mortgage account?
Simply put your request in writing to the Mortgage Customer Services Department, Bank of Ireland Mortgages, PO Box 27, One Temple Quay, Bristol, BS99 7AX. As both parties are entitled to all mortgage information only one signature is required.
What documents will all parties receive?
Once dual mailing has been set up on a mortgage account, both parties will receive automated statements, rate change notices, loan review letters, annual mortgage statements and any notification of arrears.
What if my bank details change?
Please request a Direct Debit form by calling us on 0845 300 8000*. Once you have received the Direct Debit form, please complete it with your new details and send it back to us at the address shown on the form.
Deeds
Once I've paid off my mortgage, can the deeds be kept by Bank of Ireland Mortgages?
No, we don't offer a storage facility once your mortgage redeems with us.
Payments
What's the difference between a Standing Order and a Direct Debit?
A Direct Debit is a fully automated process, which we control, while Standing Orders are controlled by your bank, according to your instructions. A Direct Debit collects the exact amount required each month, even if your payment varies. Under the Direct Debit Scheme we must give you notice to amend your Direct Debit payments. A Standing Order, on the other hand, will need you to authorise your bank to make the change to your payment.
Can I fix my monthly mortgage payment?
If your mortgage is held on a repayment basis it's possible to increase the amount you pay monthly i.e. you're due to pay £279.00 per month but want to fix the amount to £300.00 per month. This will automatically reduce your remaining mortgage term. This is not allowed if you're currently tied into a promotional period.
If you wish to amend your monthly payment call us on 0845 300 8000* so we can calculate how this will change your remaining mortgage term. You'll then need to complete the Term Amendment Application Form (PDF) and also pay an administration fee, please see our Guide to Standard Mortgage Charges (PDF).
Please note that future interest rate changes will mean your payment will recalculate, so we can't fix your payments indefinitely. However, we can adjust your payments again following a rate change, but this will be subject to an administration fee, please see our Guide to Standard Mortgage Charges (PDF).
If you have a flexible mortgage the process for amending your payments is slightly different, please call us on 0845 300 8000* for more details.
Statements
Can I get copies of annual mortgage statements from previous years?
Yes, however an administration fee applies, please see our Guide to Standard Mortgage Charges (PDF).
I paid off my mortgage this year, will I still receive an annual mortgage statement?
You/your solicitor will have received a redemption statement to show the amount required (including the mortgage balance, interest and fees/charges) to pay off your mortgage in full. However, if you require a statement from the beginning of the financial year up to the date that your mortgage was fully repaid, this can be issued free of charge up to 12 months following redemption of your account. After this time a fee is applicable, please see our Guide to Standard Mortgage Charges (PDF).
Can I get a redemption quote over the telephone?
No, we can only provide statements in writing. Please call Mortgage Customer Services Department on 0845 300 8000* (Monday to Friday 9am – 5pm) or email us at mortgage.services@boipluk.co.uk to request a statement.