Changing my personal information
You'll find all the information you need below to update your current details i.e. new telephone number or changing names/addresses.
Changing your correspondence address
If you already have a correspondence address registered with us and this has changed, write to us (all parties to the mortgage must sign the letter) at Mortgage Customer Services Department, Bank of Ireland Mortgages, PO Box 27, One Temple Quay, Bristol, BS99 7AX. Please provide your mortgage account number and new contact details so we can change everything for you. Please note, for security purposes this information cannot be taken over the telephone.
Download Change of address for correspondence (PDF)
Changing your residential property to a tenancy
If you have a residential property you're considering renting out, you must tell us about it first. We have a tenancy approval process that you need to be aware of and a tenancy application form that must be completed and authorised by us before this change can be made. Please be aware that if your application is agreed, your mortgage rate may change as a result. Please contact us on 0845 300 8000* or email us at customer.advantage@boipluk.co.uk for more information and a tenancy application form.
You'll also need to instruct us of your new address for correspondence, so important information is redirected to you. We'll only use this new correspondence address if your tenancy application is successful.
Letting out your property without our prior consent is a breach of the terms and conditions of your mortgage.
Change of name
If you've recently married or changed your name via Deed Poll, you'll need to send us certified copies of relevant documentation (i.e. a photocopy of your marriage certificate certified to be a true copy by a solicitor). Please send your documents to: Mortgage Customer Services Department, Bank of Ireland Mortgages, PO Box 27, One Temple Quay, Bristol, BS99 7AX. We recommend that you use recorded delivery if possible.
Change of telephone number or email address
If your contact telephone number or email address has changed, please call us on 0845 300 8000* (Monday to Friday 9am – 5pm) or email us at mortgage.services@boipluk.co.uk so we can keep our records updated.
Your questions answered
If you're unsure of anything, our most frequently asked questions might help you.