"Get a better mortgage deal"

Changing my personal information

You'll find all the information you need below to update your current details i.e. new telephone number or changing names/addresses.

Changing your correspondence address

If you already have a correspondence address registered with us and this has changed, write to us
(all parties to the mortgage must sign the letter) at Mortgage Customer Services Department,
Bank of Ireland, PO Box 27, 1 Temple Quay, Bristol, BS99 7AX. Please provide your mortgage account number and new contact details so we can change everything for you. Please note, for security purposes this information cannot be taken over the telephone.

Download Change of address for correspondence (PDF)

Letting out your residential property

If you have a residential property that you're considering letting you need to tell us as we must give our consent before the property can be rented out.

Please contact us on 0845 300 8000* or email us at mortgagesdirectacquisitions@boipluk.co.uk for more information and a tenancy application form.

Fees apply - see our Guide to Standard Mortgage Charges (PDF)

You'll also need to tell us your correspondence address - this is the address we'll send all documentation to if your tenancy application is approved.

Letting out your property without our prior consent is a breach of the terms and conditions of your mortgage.

Change of name

If you've recently married or changed your name via Deed Poll, you'll need to send us certified copies of relevant documentation (i.e. a photocopy of your marriage certificate certified to be a true copy by a solicitor). Please send your documents to: Mortgage Customer Services Department, Bank of Ireland, PO Box 27, 1 Temple Quay, Bristol, BS99 7AX. We recommend that you use recorded delivery if possible.

Change of telephone number or email address

If your contact telephone number or email address has changed, please call us on 0845 300 8000* (Monday to Friday 9am – 5pm) or email us at mortgage.services@boipluk.co.uk so we can keep our records updated.

Your questions answered

If you're unsure of anything, our most frequently asked questions might help you.