"All I want is clear and simple mortgage help. Is that too much to ask?"

Contacting Bank of Ireland Mortgages

If you need any more information, you can contact us in the following ways:

If you're a new or existing customer...

Call our customer mortgage specialists on: 0845 603 1892* (Lines are open 9am - 5pm Monday to Friday.)

Fax: 0118 968 4600

Email: cmt@boi-mortgages.co.uk

Or write to: Bank of Ireland Mortgages, Plaza West, Bridge Street, Reading, RG1 2LZ

If you have a press enquiry...

Please contact:

Sandra Grandison
Corporate Communications Manager
Tel: 020 3201 6509
Mob: 07912 298 013
Email: sandra.grandison@boiuk.com

Claire Gorman
Media Relations Manager
Tel: 020 7634 3448
Mob: 07590 600 418
Email: claire.gorman@boiuk.com

If you'd like to contact our Head Office

You can contact any of our Head Office departments via the address and numbers below. If you are unsure which department you need to contact, these contacts will also be able to help you.

Bank of Ireland Mortgages, Plaza West, Bridge Street, Reading, RG1 2LZ

Tel: 0845 603 1892* Fax: 0118 958 7040 (Lines are open 9am to 5pm Monday to Friday)

If you have a complaint

If you have been unhappy with our service, please tell us. We want to put things right first time and it is only through your help we can improve our service. Making a complaint is a simple 3-step process.

  1. Speak or write to the centre or department whose service you want to complain about.

    They will try their hardest to resolve your compliant straight away to your satisfaction. If you do not have the telephone number of the department concerned our reception will be able to point you in the right direction. They can be contacted on 0118 939 3393.

    If you would prefer to write to us, send your letter to: Customer Services Department, Bank of Ireland Mortgages, Plaza West, Bridge Street, Reading, Berkshire, RG1 2LZ.

  2. If your complaint cannot be resolved straight away

    Sometimes your complaint may need to be investigated further. If this is the case your concerns will be dealt with by our dedicated team of Customer Care Advisors, who will write to you within five working days to acknowledge receipt of your concerns.

    We will always deal with your complaint as quickly as we can and will write to you with our findings, usually within a four week period. However if your complaint is complex in nature this may take a little longer. If we can't deal with your complaint within eight weeks of receiving it we'll write and explain where we are and what we plan to do next. If at this stage you're not happy you can refer the matter to the Financial Ombudsman Service.

  3. If we don't resolve your complaint to your satisfaction

    In the rare circumstance this happens, the Financial Ombudsman Service may be able to help you. They help resolve disputes between banks and their customers, they are entirely independent and their service is free. Ask us for a leaflet or contact the Financial Ombudsman Service at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Phone: 0845 080 1800. Email: enquiries@financial-ombudsman.org.uk. Website: www.financial-ombudsman.org.uk

*Calls may be recorded for training and monitoring purposes.